About YILI

About YILI

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Service

Pre-sales Service --- Discover customers’ new needs

We search all the new information of the industry and share with our customers, give customer suggestions for the new investment.

Promote newly developed-products and improved products to our customers.

Help customer to design the new project which they are looking to invest.

Communicate by mail and telephone with customer to optimize the project and give the best and suitable proposal for customers.

Sales Service ---- Keep updated with customer for the production progress

  • Arrange production with all agreed information with customers.

  • Inform customers the production progress.

  • Share with customers any new idea or new suggestions we developed during production.

  • Communicate with customers for preliminary testing.

  • Prepare well for shipment.

After-sales Service --- Establish responsibility and Solve all customers’ worries

1

Keep customers informed about the products arrival.

2

Provide all the manuals, technical drawings and factory requirements for customers to prepare for installation

3

Get agreed with customers for the installation and commissioning date, prepare engineers to customers onsite installation.

4

Service online 24 hours, any call or mail will be replied in 6 hours and send the service within 24 hours.

5

We have global service team working around whole world, which can be arranged to onsite service from the nearest place within 24 hours.

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